All About Our Mattresses
What should I consider when buying a new mattress?

 

Comfort, support, and durability are the most important factors. After that, consider the price.

How do I test a new mattress?

• Take off your shoes and lie down on the bed.

• Try different positions, especially the one you usually sleep in.

• Pay attention to the support on your lower back and how well your spine aligns.
  Make sure your shoulders and hips feel comfortable.

• If possible, come with your partner to test it together.
  

 

Does my sleeping position matter when choosing a mattress?

Yes, your sleeping position affects pressure points and spinal support.
Since everyone is different, the best way to find your perfect mattress is by testing
how each level of firmness feels for you. Talk with the salesperson for personalized recommendations.

 

Should a mattress be firm to provide good support?

Not always. In modern mattresses, support often comes from design and materials rather than just firmness.
The comfort layers determine the surface “feel.”
For example, a mattress can feel soft yet still give great back support — that’s what helps you rest comfortably all night.

 

Should you use an old bed base with a new mattress?

It’s not recommended. A mattress is designed to work best with its matching base.
Using an old or different base can affect comfort and support.
Also, make sure your bases meet federal flammability standards for safety.

 

What’s the difference between a box spring and a platform frame?

A platform frame eliminates the need for a box spring — it provides solid support for the mattress, is easier to move, and often includes extra storage space underneath.
Box springs, on the other hand, are made with internal coils or wood slats to hold the mattress.
Both offer support, just with different styles.

Delivery & Warranty

Delivery Service

For delivered merchandise, you have 24 hours to report any issues.
Deliveries are scheduled within 4-hour windows, but delays may occur due to traffic or unexpected events.

 

Warranty

You can request up to a 5-year warranty for your items if you wish.
Please ask your sales representative for more details.

 

In-Store Pickup

You must bring your original receipt to pick up your item. Please inspect all items before leaving the store. Casa Furniture is not responsible for any damages after pickup. Transportation and handling are the customer’s responsibility. We recommend using our professional delivery and assembly service.

Product Layaway Plan

 

We’re happy to offer our customers a convenient layaway option.
Here are the key details of our layaway policy:

 

Deposit

Your layaway begins with a deposit — either in cash or by card.
This deposit is a commitment to purchase and secures your item.

 

Duration

You have 60 days from the date of the deposit to pay the remaining balance.
This allows you to manage your payments in a way that fits your budget.

 

Cancellation or Item Exchange

If you decide to cancel your layaway or exchange it for another item,
please note that payments are not refundable in cash.
Instead, the amount paid will be converted into store credit.

However, a 15% restocking fee will be deducted from that store credit
to cover the costs associated with returning the item to our inventory.

 

Contact Information

Location

Charlotte, NC

Greensboro, NC
📍   2215 Fleming Rd, Greensboro, NC, United States, North Carolina
📲 336 203 3923

¡Thank you for choosing Casa Furniture — turning your spaces into something truly beautiful!!